Privacy Policy

1. Introduction

At Monferavino, we respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, share, and protect your personal information in accordance with the Federal Law on Protection of Personal Data Held by Private Parties of Mexico.

By using our website, you accept the practices described in this policy.

2. Data Controller

Responsible Party: Monferavino

Address: Centro Comercial City 32, Av. Andrés García Lavín 298-Floor 3, Montebello, 97113 Mérida, Yucatán, Mexico

Contact: contacto@monferavino.com

Phone: +52 999 171 7545

3. Personal Data Collected

We collect the following types of personal data:

• Identification data: full name
• Contact data: email address, phone number
• Navigation data: IP address, browser type, pages visited, time spent
• Cookies and similar technologies: information collected through cookies (see our Cookie Policy)

4. Processing Purposes

Your personal data will be used for the following purposes:

Primary Purposes (necessary for the service):

• Respond to your inquiries and information requests
• Provide the services and tools available on our website
• Improve the user experience on our site
• Comply with legal and regulatory obligations

Secondary Purposes (optional):

• Send communications about updates to our services
• Conduct statistical and market analysis
• Improve our products and services

If you do not want your data to be processed for secondary purposes, you may express this by sending an email to contacto@monferavino.com

5. Data Sharing

We do not sell, rent, or share your personal data with third parties for commercial purposes. We only share information in the following cases:

• Service providers: companies that help us operate our website (hosting, analytics)
• Legal obligations: when required by law or competent authority
• Rights protection: to protect our rights, safety, or property

All third parties who access your data are obligated to maintain its confidentiality.

6. International Transfers

Some of our service providers may be located outside of Mexico. In such cases, we ensure that these transfers comply with appropriate security measures and applicable legal standards.

7. ARCO Rights

In accordance with Mexican legislation, you have the right to:

• Access: know what personal data we have about you
• Rectification: request correction of inaccurate or incomplete data
• Cancellation: request deletion of your data when you consider they are not being processed in accordance with the law
• Opposition: oppose the processing of your data for specific purposes

To exercise these rights, send a request to contacto@monferavino.com with your full name, description of your request, and copy of official identification. We will respond within a maximum period of 20 business days.

8. Revocation of Consent

You may revoke your consent for the processing of your personal data at any time, as long as there is no legal impediment. To do so, contact contacto@monferavino.com.

9. Data Security

We implement physical, technical, and administrative security measures to protect your personal data against unauthorized access, misuse, alteration, or destruction. These measures include:

• Data encryption during transmission
• Restricted access controls
• Regular security audits
• Staff training in data protection

10. Data Retention

We retain your personal data only for the time necessary to fulfill the purposes described in this policy, or as required by applicable legislation. Once they are no longer necessary, they will be securely deleted.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. For more information about the use of cookies, see our Cookie Policy.

12. Minors

Our website is not directed at individuals under 18 years of age. We do not intentionally collect personal data from minors. If we discover that we have collected data from a minor without appropriate parental consent, we will delete that information.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We recommend reviewing their privacy policies before providing personal information.

14. Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable legislation. The date of the last update is indicated at the beginning of this document. We recommend reviewing this policy regularly.

15. Contact

If you have questions, comments, or concerns about this Privacy Policy or the processing of your personal data, you can contact us:

• Email: contacto@monferavino.com
• Phone: +52 999 171 7545
• Address: Centro Comercial City 32, Av. Andrés García Lavín 298-Floor 3, Montebello, 97113 Mérida, Yucatán, Mexico

16. Data Protection Authority

If you believe your data protection rights have been violated, you can file a complaint with the National Institute for Transparency, Access to Information and Personal Data Protection (INAI):

• Website: www.inai.org.mx
• Phone: 01 800 835 4324